Dealing with Difficult Behaviours

Location: Voluntary Action Leeds, 34 Lupton Street, Leeds, LS10 2QW

This training on dealing with difficult behaviours will show you that there is no such thing as people who want to be ‘difficult’ but that’s often how we experience their behaviour. Dealing with them requires a set of techniques that can actually enhance all your relationships, so they are really worth working on.

Course Aim:

By the end of this course, learners will be able to;

• Straightforward techniques to minimise difficult behaviours.
• How to defuse angry and aggressive situations.
• How to protect yourself from negativity and distress.

This dealing with difficult behaviours course is suitable for anyone working in situations where ‘difficult people’ are a problem.